How Well Could You Speak Spanish as a Tourist

Olive Garden Case Analysis Essay - 957 Words

Case Analysis of Olive Garden Restaurants Division Brief Overview On Tuesday evening around 8:15 pm, Mr. Martin A. Wallace accompanied by his father and two daughters, entered an Olive Garden Restaurant expecting to be greeted with a friendly smile and great customer service. This was not the case. Instead, Mr. Wallace was not greeted by any host/hostess, but instead an empty station. After waiting about ten minutes, he went to the bar to find someone to seat him and his family. Only then did a hostess take them to their table and appeared to be annoyed. The hostess tried to seat them in a section that was not possible for Mr. Wallace’s father to get to easily since he is handicapped. After a short conversation, she then took them to a†¦show more content†¦The critical issues relevant in this case are: the employees as well as the manager showed no signs of respect for the customers’ physical needs, time, or opinion of the restaurant by both verbal and non-verbal cues; and key corporate customer service strategies were not be ing implemented. The key concerns for the corporate office should first and foremost be the fact that their own customer service strategies were not being implemented in this location. Olive Garden uses the term Hospitaliano, as their slogan meaning 100% customer delight (Anonymous, 2011). The first sign of this not being followed was the issues with the hostess. There was not anyone waiting at the hostess stand to greet newly arriving customers. Once the customer did track someone down to wait on them, the hostess then responded with her facial expressions and body language as though she was ready to go home and was not happy about having to seat another customer. She also did not pay attention to the customers’ needs, by not grabbing the appropriate menus and trying to sit the customers in an area which was physically impossible for one to get to. She showed no regard to the customer being handicapped and almost irritated that it might take longer for her to go home. Anoth er example in this case of corporate strategy not being followed was the customers had to wait over 15 minutes to order a drink or food and that was only because a waiter from a different section realized theyShow MoreRelatedTABC Considerations for Olive Garden Analysis1256 Words   |  5 PagesBeverage Management Project #2 TABC Considerations for Olive Garden Analysis In order to offer a viable platform in which restaurants can offer alcoholic beverages as part of their drink line, the Texas Alcoholic Beverage Commission has created a set of guidelines which establishments must utilize in order to initiate a more responsible service to the community. According to the TABC guidelines (2014) these guidelines should clear following national, state, and local laws when offering alcoholRead MoreAnalysis Of Porcini s Inc.1613 Words   |  7 Pagesfood and service not only while it is expanding its market through Pronto but also while it is competing with the famous, equally competitive restaurants, and exceed 6% hurdle rate. In this paper, the case is analyzed though various models. 5 forces analysis 1. Threat of new entrants – In Pronto’s case, this factor is low because it would be difficult for new entrants to find the prime locations that Pronto is targeting. These include downtown area, shopping mall, interstate highway exists, gas stationsRead MoreCompare the financial situations of two companies.2952 Words   |  12 Pagesthe restaurant industry, Darden Restaurants Inc. of Florida and Brinker International Inc. of Texas. The report will provide a detailed analysis and summary of several things including financial analysis, industry history and analysis, both companies history and analysis, vertical and horizontal analysis, and the creditworthiness of each company. These analysis that we are going to conduct will provide us with a myriad of information about the two companies and how they compare to each other. Read MoreCase Dollar Tree Logistics1416 Words   |  6 Pages  wares   (paper,   plas-cs,   chemicals)    –†¯ Variety   merchandise:   toys,   durable   house   wares,    giCs,   party   goods,   gree-ng   cards    –†¯ Seasonal   goods:   Easter   baskets,   summer   toys,   lawn    and   garden   equipments,   Halloween   and   Christmas    goods    40%   imports,   7%   closeout   items,   rest   domes-c   vendors    Dollar   Tree—Opera-ons   Competency    †¢Ã¢â‚¬ ¯ What   are   the   opera-onal   priori-es?    †¢Ã¢â‚¬ ¯ WhatRead MoreGreat Italian Cuicine Without Wait5551 Words   |  23 Pages________________________________________________________________________________________________________________ HBS Professor James L. Heskett and writer Richard Luecke prepared this case solely as a basis for class discussion and not as an endorsement, a source of primary data, or an illustration of effective or ineffective management. This case, though based on real events, is fictionalized, and any resemblance to actual persons or entities is coincidental. There are occasional references to actual companiesRead MoreOutback Steakhouse1450 Words   |  6 Pagesï » ¿Outback Steakhouse in Korea: a success story. by Lee, Kyuho^Khan, Mahmood A.^Ko, Jae-Youn Cornell Hospitality Quarterly †¢ Feb, 2008 †¢ CQ CASES Interviews with executives and managers of the Outback Steakhouse Korea chain point to the critical success factors that have allowed the chain to expand even in the face of economic turbulence. Opened in 1997, the Korean operation first had to survive the Asian currency crisis, which it did with assistance from its franchisor. With close cooperationRead MoreThe Door is Open1023 Words   |  5 Pagesopinion of me did not really mean anything yet. At this point I decided that what the world (specifically my dad in this case) had a different perspective that I should also pay attention to. This led me to consider other’s opinions in my future endeavors. My sister and I are both picky eaters which is probably the biggest pet peeve of both of my parents. One night we went to Olive Garden where my family ate with two other families that my dad knew through the hospital he worked at. One of the thingsRead MoreCase Analysis for Yum! Brands Essay1313 Words   |  6 Pagesa very strong force. Substitutes include but are not limited to: Pizza shops (local shops or chains like Pizza hut), Delis (locally owned or franchises like Subway or Quiznos), full service restaurantsÂâ€"(such as TGIF, Ruby Tuesdays or the Olive Garden), quick easy to make products from the supermarket, (microwavable to go cups, frozen pizza, hot pockets) Finally moving to the bottom of the model, I will discuss entry barriers: This is a weak force because this is a maturing market. TheRead MoreFrom Predictive Analytics to Predictive Buying: Amazon Case Study1259 Words   |  5 PagesCase Study Predictive Buying- Making Business Sense - Amazon Introduction Did you know that your choices and urges follow a pattern that can be predicted by science? Well, the mystery to this is not just a matter of interest for social scientists but also marketers. Calculus has the power (logic) to predict the patterns of the choices we are going to make. This makes sense to marketers as it would help them plan their logistics and collections in a manner to cater to the needs of their consumersRead MoreMinimum Wage, And Unemployment1673 Words   |  7 Pagessupport a family, or serve as a livable wage (Lee). Instead of creating a positive impact on those in need, increasing the minimum wage will affect the lives of lower-income, lower-skilled workers in a negative way. According to conventional economic analysis, employment levels for lower-income workers in jobs such as fast food, or any job that pays minimum wage, have steadily decreased with the rises in the wage (â€Å"Effects of Raising†). While it will negatively affect the lower-income work ers, the other

Future Goals Essay Free Essays

Everyone should hold ends when they are seeking to accomplish a specific undertaking. A good illustration of when ends are of import to hold is when you’re planning to go to college. Therefore. We will write a custom essay sample on Future Goals Essay or any similar topic only for you Order Now I have developed three personal ends that I consider of import in accomplishing during my clip here at WEHS. First is the end of run intoing other people that have the same calling field that I do. Second. I would wish to better myself utilizing instruction. doing me a better good known single. Third. and eventually. I would wish to graduate from WEHS and attend Texas A A ; M University in Corpus Christi. With the ends that I have listed. I feel that it will profit my hereafter and educate me further in the condemnable justness field. First. my end of run intoing other people that have the same calling involvements as I do or hold already been in the condemnable justness field. In order to accomplish this mark. I am traveling to speak to other persons that have already worked as Attorneys. Besides. if they are willing to speak to me about past experiences they can give me tips and other information that they have learned and are willing to assist other people learn from their error s. Furthermore they will be able to give me ideas sing what it will take for me to acquire my pes in the door in the Criminal Justice field. I feel that I will non hold a job speaking to people that already work in the field because I have learned that people experienced in this type of thing are friendly and are willing to assist others because helping others is what this calling entails. For that ground. meeting others that have the same calling aspirations as I do makes this end an highly of import 1. My 2nd end of bettering myself and going a well known single will do me a better individual. Education is what runs the universe and moves our economic system. In today’s society. instruction is improbably of import and if you are educated. you will be given more respect than those who are less educated. Without it. we would non be able to carry through the many undertakings society demands completed in order to last. Furthermore. I would non be where I am or who I am today without the instruction I am having here in WEHS. Due to my old ends. I believe that I have achieved a great trade in life and wish to foster my schooling. and be able to accomplish higher purposes in my hereafter. Besides. some of the personal ends that I have set for myself will necessitate a higher degree of instruction and the cognition that the University Of Texas A A ; M will give me will assist me to accomplish my achievements. My 3rd and concluding end is to graduate WESH and go to the University Of Texas A A ; M and have a grade in Criminal Justice. I will be able to accomplish this grade by go toing the categories that the University will be able to supply for me and my ain committedness to finishing them. By making these things. I will have the grade that will non merely set me on the right path to my hereafter. but besides lead me beyond the calling ends that I have set for myself. It will give me the option of traveling up in ranks in condemnable justness field that would non be possible if I wouldn’t have the ends I have set for myself as of now. Therefore. I will accomplish the ends that I have set Forth for the growing of my hereafter. Goals are vastly of import to hold and everyone should hold them written down if they want to be successful. Without composing them down. they would merely be impressions and most probably would merely accomplish thoughts. non ends. As a consequence. I have written down the ends I spoke of above and will seek my best in making them. Meeting other people in my calling field. going a well known single. and having my Condemnable Justice grade are of import to my hereafter. With these ends. I will carry through my educational ends at the University Of Texas A A ; M and it will put me up to carry through my personal calling aims that I have set for my hereafter. Besides. if I keep on path. my hereafter will look bright and I will hold an exciting life in the old ages to come. How to cite Future Goals Essay, Essays

UK Healthcare System in India

Question: Compare and contrast the UK healthcare system in India? Answer: Introduction Healthcare service is one of the essential frameworks, responsible for the wellbeing state of community people in terms of physical, mental and societal prospects. Often government reframes the public policy, make amendments in the existing acts, and focus on existing resources in health care settings to improve the health standard. The objective of these measures is to maintain the healthcare standard that meets the demand of the community. The scope of the present paper is to discuss the variation and similarities of pattern, health economics and reframes that are present in UK and among other countries. Notably, for a simplified and effective comparison, it is necessary to mention some key points, based on which the healthcare system can be compared. Likewise, the key point should be based on critical data that are helpful for analysis. These data should be reflective towards the epidemiology like mortality, morbidity, risk factors, the prevalence rate of infection, cost per prescription, and quality outcome (Siciliani, Moran Borowitz, 2013, pp.292). Other than this, the accessibility of people for primary care, hospital admission rate, waiting time and length of stays in a hospital is also reflective of same issues. In particular the comparison is made with reference to UK and India. The evidences used for the analysis of healthcare system in the present paper is thus collected based on published literatures from la st five years by date. Health outcomes The life-expectancy of people across UK differs significantly. In India, the average life expectancy of male and female is 64.6 and 67.7 respectively, according to health statistics of 2008-10. For UK, the same is 80.4 and 82.6 respectively for male and female. A similar trend is also evidenced with respect to standardized mortality ratio and healthy life expectancy; where the condition is worsen in India compared to UK (Lau, 2012, pp.195). It is noteworthy to mention that the overall health care standard is genuine and optimum in both countries, but population factor is one of the major challenge in this regard. Hence, it can also be concluded that the need is to focus on meeting the demand of health care need as the performance and effectiveness are appropriate, particularly for India compared to UK. Health spending According to health economics, health services in UK have increased the expenditure almost double in the 2010-11 term, compared to 2000-01. The figure of invested revenue increased from 53 to 120 billion. The increased rate of expenditure is attributed to the modernization of facilities with technology, and recruitment of number of healthcare professionals (Greenhalgh, 2013, pp.e125). Opening of new health care organizations, sponsoring conferences, increased concern for competencies of professionals are also included under the expenditure. Comparing the same figures for India, it is 51,417 Crore Rupees (56.12 billion), and that the increase of expenditure in last 10 years is 20%. Note that the overall expenditure of India in 2010-11 is less compared to UK, which is mainly because of less implementation in the work process. Presently, almost in every organizations of UK, electronic health records, telenursing, day care center for elder people is active, for which India lag behind. In india, the population are more in poverty, rural location and at below baseline level of education. Based on the demographic, geographic and behavioral factors, it is concluded that health care delivery is of India is less compared to UK. The reason is also attributed to higher population and presence of cultural diversity in higher proportion for India. The incidence of ills health condition and risk factors with childhood obesity, smoking status, poor socio-economic status and occupational disease is also higher in India (Gupta, 2012, pp.e44098). Overall, based on the statistics, the need for healthcare service is higher for india compared to UK. Cost of resources for health services The average number of general physicians, dentist and medical staff and nurses are the primary criteria for analyzing the cost of resources for health services. Other than this the elements such as protocols, machinery, bed system and associated resources in health institution also account for the same cost. Overall the number of professionals and health organizations are more in number compared to UK. On the contrary, comparing the same number with respect to the population of the nation, it is UK, which dominates. Thus, despite of overall expenditure in India, the quality of service is more accurate in UK (Sinha, 2013, pp.86). Health priorities in every nation vary with time, but some of the critical areas are limited in this regard. The constant are included public health, cancer care and waiting time in hospital. Government administration have allowed for their population to choose and decide the overall budget for their health expenditure in both the nations. The total public spending is comparable for India since 2008-10 (16%), which further increased to 20 % in the year 2010-11 (Balarajan, Selvaraj Subramanian, 2011, pp.505). On the contrary, the expenditure in concern to public spending is almost constant for UK which is 16% from last 10 years (Wallace Kulu, 2014, pp.694). Quality of healthcare services Disease management, patient counseling and patient education and consent are same in both the nation. Likewise, the competency level and the assessment during the recruitment are easier in India compared to UK. There exists challenge to the individual level (for both government and private organization) for India in maintaining appropriate number of professionals to meet the growing health services related demands. The average general physician for UK people is constant since 2008 to 2011 which is more than 80 GPs per 100,000 people. The figure for India is 55.3 GPs per 100,000 people (Steele Cylus, 2012, pp.1; Pramesh, 2014, pp.e223). Similarly, the number of nurses per 100,000 people is 150 in UK and 65 in India. Note that the average taxable income for a general physician in the year 2009-10 is 89,500 in UK and that in India is 60,000 Rupees (654) (Blackman, 2012, pp.49; Pramesh, 2014, pp.e223). Conclusion With the above statistics and figures, it is common to find that the overall expenditure is comparable for India. Note that the complications in conjunction with the help risk in children, adolescent, and elderly people are higher in India compared to that of UK. This is attributed to the larger population of the nation. It is hence despite more investment and more concern towards the policy priority matters, the overall health outcome is less for India, compared to UK. Apart from this, it would be appropriate to state the maintenance of healthcare standards and measures for health restoration are poor in India (Prinja, 2012, pp.e30362). Considering the analysis point of view, other consideration, such as emergency services, mental health status, per capital income, and education are also crucial for determining the healthcare aspect of the community. References: BALARAJAN, Y., SELVARAJ, S., SUBRAMANIAN, S. V. (2011). Health care and equity in India. The Lancet, 377(9764), pp.505-515. BLACKMAN, T., HARRINGTON, B., ELLIOTT, E., GREENE, A., HUNTER, D. J., MARKS, L., ... WILLIAMS, G. (2012). Framing health inequalities for local intervention: comparative case studies. Sociology of health illness, 34(1), pp.49-63. GUPTA, R., DEEDWANIA, P. C., SHARMA, K., GUPTA, A., GUPTHA, S., ACHARI, V., ... GUPTA, R. (2012). Association of educational, occupational and socioeconomic status with cardiovascular risk factors in Asian Indians: a cross-sectional study. PloS one, 7(8), pp.e44098. GREENHALGH, T., MORRIS, L., WYATT, J. C., THOMAS, G., GUNNING, K. (2013). Introducing a nationally shared electronic patient record: Case study comparison of Scotland, England, Wales and Northern Ireland. International journal of medical informatics, 82(5), pp.e125-e138. LAU, R. S., JOHNSON, S., KAMALANABHAN, T. J. (2012). Healthy life expectancy in the context of population health and ageing in India. Asia-Pacific Journal of Public Health, 24(1), pp.195-207. PRAMESH, C. S., BADWE, R. A., BORTHAKUR, B. B., CHANDRA, M., RAJ, E. H., KANNAN, T., ... SULLIVAN, R. (2014). Delivery of affordable and equitable cancer care in India. The lancet oncology, 15(6), pp.e223-e233. PRINJA, S., BAHUGUNA, P., PINTO, A. D., SHARMA, A., BHARAJ, G., KUMAR, V., ... KUMAR, R. (2012). The cost of universal health care in India: a model based estimate. PLoS One, 7(1), pp.e30362. SICILIANI, L., MORAN, V., BOROWITZ, M. (2014). Measuring and comparing health care waiting times in OECD countries. Health Policy, 118(3), pp.292-303. SINHA, S., PEACH, G., POLONIECKI, J. D., THOMPSON, M. M., HOLT, P. J. (2013). Studies using English administrative data (Hospital Episode Statistics) to assess health-care outcomessystematic review and recommendations for reporting. The European Journal of Public Health, 23(1), pp.86-92. WALLACE, M., KULU, H. (2014). Migration and Health in England and Scotland: a Study of Migrant Selectivity and Salmon Bias. Population, Space and Place, 20(8), pp.694-708. STEELE, D., CYLUS, J. (2012). United Kingdom (Scotland): health system review. Health systems in transition, 14(9), pp.1-150.